Who is CAC Services?
CAC Services is a field services company providing services such as field chases (also known as "door-knocks" or "delinquency interviews"), vehicle inspections, repossession agency inspections, merchant site inspection, document signing, and more. We aren’t a collections agency – we don’t ask for or collect money – but if your business needs to contact or communicate with a customer in person, we are here to help. We are a fast growing company because we know how to get RESULTS for our clients. CAC Services was founded in 2009 by a team with decades of experience. Our experience as bankers, lenders, and collectors, allows us to understand and effectively assist our clients communicate with their customers and produce better RESULTS. Our experience as bankers, lenders and collectors allows us to understand and effectively assist our clients: whether it is making contact with customers to resolve problems and improve delinquency ratios, or inspecting collateral, or inspecting businesses or properties for compliance purposes, CAC Services will effectively handle in-person contact requirements.
We have a hands-on approach. Our customer support team, managers, and executives are easy to reach on the phone or by email because we know that when our customers need something, waiting around for an answer is unproductive.
We are detail–oriented. Our reports include detailed information in a concise, accurate and well-written format.
We get fast results. Our on-line system is designed to securely facilitate order management and our field agents are incented to achieve the results you need quickly. No one is faster than CAC Services!
The management and owners of CAC Services have held key executive leadership roles in some of the largest financial services organizations in the country, one is licensed with the Bureau of Security and Investigative Services within the state of California, and all are recognized as experienced financial industry veterans. CAC Services members have decades of operational experience in the servicing of auto loans and auto leases, customer loan portfolios, vehicle inspections, lease-end inspections, negotiations, field contacts and lending.
Types of Clients
CAC Services specializes in serving the lending industry, and in particular we have done a great deal of work for automobile finance lenders. However, we do provide a range of services to a variety of clients:
- Captive auto finance companies
- Major banks
- Credit unions
- Community banks
- Subprime auto lenders
- Mortgage lenders
- Equipment lessors
- Auto leasing companies
- Insurance companies
Why CAC Services?
Because we are experts.
Because we provide nationwide coverage.
Because we will get you RESULTS.
Why do we get our clients the RESULTS they need? Because we have been in our client’s shoes and understand what it takes. We built our business model and procedures based on that experience. We have the expertise in the lending and account servicing industry to know how to deliver the RESULTS our clients want. We remain focused on our market segment allowing both our internal staff and our field staff to most efficiently handle our client’s orders. We have avoided using layers and layers of agents and sub-agents which would dilute the quality control of our process. We give our people incentives to produce the speed and quality that we expect. We undergo regular SSAE 16 SOC 1 audits. We are compliant with all federal, state and local laws and understand the regulatory environment our clients face today: and we have never had an enforcement action, lawsuit or insurance claim made against us. Additionally, our proprietary operating system maximizes performance of field agents and speeds RESULTS to our clients.
What kind of RESULTS? Results that are fast, that save our clients time and money, and that aid them with data to make better decisions.